FAQ

Frequently Asked Questions

We try to anticipate questions you might have about our services and provide the answers here. If you need additional information, please just contact us.

What areas do you serve?

We cover the Twin Cities metro area. This means everywhere inside the 494/694 loop, plus a good distance beyond (our office is outside the loop). We service most of Hennepin, Ramsey, Scott, Dakota, and Washington counties plus part of Anoka and Carver counties. Please call us and we’ll let you know if we can help.

How much do you charge?

Fees vary depending upon client requirements. However, we can provide you with an estimate right over the telephone. We’ll ask you a few questions about your home or business, the frequency of cleaning you’d like, plus any custom requirements. Just contact us to get started.

When can you come?

Our teams regularly clean homes between 8:00 am and 5:00 pm, Monday to Friday, and commercial/office clients can be scheduled for any time. Normally, you can get on the schedule in just a few days. The more flexible you can be with day preferences, the quicker we can be there. Of course, if you have an urgent need, just let us know and we’ll try to accommodate you even to the extent of providing service the same day!

How do I know you’ll do a good job?

True Green Maids promises you sparkling house cleanings, shining reliability and the best customer service and communications in the business. The True Green Maids company has a high standard for customer service along with their truly green cleaning approach, both of which distinguishes us from ordinary housecleaning services. To guarantee each client’s satisfaction, we maintain a deep commitment in the form of a promise that is both in our cleaning system and in our work ethic.

 

Who do you send?

We will send a team of our English-speaking professional cleaning staff. Our home-cleaning teams are normally two people. Occasionally we may use teams of three (there is no difference in your fees, it just allows us to work most efficiently based upon the need).  Commercial and office cleaning staffing will match what you need. The team will be easily identifiable by their uniforms and company vehicles. 

Are you insured & bonded?

Of course. We are fully insured with a highly rated insurer. In fact, we even have special extensions to standard policies so that items in our care, custody & control are covered. We also bond our staff for your protection and provide workers compensation insurance in the event of a physical injury while in your home.

Do you always send the same people?

We schedule the same team look after your home every time. However, if a team member is off that day, we may substitute staff so that your cleaning gets done – which after all is the most important goal. Rest assured that all our staff are bona fide employees who have all been trained to the same standard.

What if I’m sensitive to dust?

All our vacuums are Green Label certified by the Carpet and Rug Institute for soil removal, dust containment, and carpet appearance retention. They have efficiency levels rated at 99.9% of particles at 1 micron in size (that’s one thousandth of a millimeter which is smaller than hair, pollen, dander and mold).  All our cloths and dusting tools are 100% microfiber so they capture dust and leave no lint.

How do you clean solid floors?

This will largely depend on the size and type of floor covering. Our teams have a broad range of equipment and solutions designed to address glazed tile, natural stone, sealed hardwood, and so forth. If you have a specific request, just ask.

What if I’m sensitive to chemicals?

Our cleaning solutions are Green Seal certified so they meet performance tests, have no human toxicity, no carcinogens, no reproductive toxins, no skin/eye corrosives or sensitizers, no endocrine disruptors, no aquatic toxicity, minimal VOCs, and are biodegradable.

What is your cancellation policy?

We would ask you to let us know as soon as your plans change. We try to be as flexible as possible. You may reschedule or skip (or even cancel) up to 48 hours before service without charge.

No. You don’t have to be home but you may be if you so wish. Most clients provide us a key just in case they may not be home (which we check-out/in on your cleaning day and keep with “double blind” security).

What do I have to provide?

Nothing. Well, OK, not quite – we do require electricity and heating/cooling in the home. However, the teams bring all their equipment and supplies including quad filter backpack vacuums so you can simply relax. Just as you don’t expect your electrician to use your screwdrivers or your plumber to use your wrenches, your professional cleaning team won’t need to use your cleaning tools.

How do I pay?

Payment is due at the time of service. We accept Visa, Mastercard, Discover, American Express as well as E-Checks and PayPal.  Just let our office know the method you prefer and we’ll typically process charges the following business day.   Depending upon the service selected, a fuel surcharge may apply (usually $3/visit). Taxes vary across the metro from 7.775% to 6.875% due to city, county and state taxes. 

I have a pet – is that a problem?

Not usually as long as the team can safely do their tasks. Well-socialized dogs tend to settle down once they realize the team isn’t there just to give them attention. Cats tend to magically disappear as soon as the team starts vacuuming. That said, you know your pets better than we do so feel free to secure them if it’s appropriate.

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